Quality Control

  • Set up a quality control system to check that submissions have been coded, copied, acknowledged and filed. Use at least a simple quality assurance checklist. 

  • While preferably one person should manage the submission handling process (to provide an overview of quality control and consistency), there should be a strong formalised audit procedure in place so the departure of that person does not jeopardize the entire process. 

  • In processing submissions, quality is always better than speed.